HELP DESK

PROCESSES COVERED

  • Seat data management across locations
  • Seat booking and tracking

FEATURES

  • Manage Teams for various Ticket Categories within HelpDesk
  • Manage alerts and escalations based on the configurable matrix
  • Facility to get the desired required information along with the Ticket through configurable Question
  • Configurable Approval Process based on the ticket category
  • Facility to track the SLAs based on – Response Time & Resolution Time

BENEFITS

  • Complete control over the ticketing process throughout the Life cycle
  • Policy enforcement during the day to day process execution
  • Central Dashboard availability for the Management